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Customer Support Technician

  • Indefinite
  • Full time
  • €20,000
  • Hybrid (28008, Madrid, Madrid, Spain)
  • IT Support & Services

Green Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector. Thanks to the expertise and knowledge of our technical team, we have developed our own technology, ARSOS, which allows renewable energy operators to monitor, analyze and intelligently control their power plants worldwide. Our software makes green energy production more efficient and sustainable, bringing us closer to a carbon-neutral world.


What are we looking for?

The ideal candidate should have a technical degree in IT or engineering or equivalent experience in the administration and troubleshooting of the following:

SCADA systems.

Industrial communication protocols (IEC104, Modbus...)

OS Microsoft and Linux management.

Databases Oracle, SQL Server and MySQL.

Data Analytics (Excel and PowerBI).

Network devices such as CISCO and Fortinet (or equivalent).


Responsibilities

24/7 Phone and email assistance for troubleshooting.

Monitoring server status to identify opportunities to improve performance and execute preventive maintenance tasks to assure maximum performance and minimize incidents.

Ensuring backups are reliable and periodically up to date as described in the SLA.

Troubleshoot systems to determine technical issues and fix them within the guidelines of the SLA.

Building and nurturing a strong relationship with our clients to ensure the highest customer satisfaction.

Traveling and performing installation, configuration and/or analysis tasks onsite

Providing assistance in the use of our systems to users.


Experience/Skills Required

Must be able to communicate effectively in English (oral and written). Level C1.

Driver’s license B and the ability to travel and perform duties on-site.

Availability to work in rotating overnight shifts.

Availability to travel to wind farms and solar plants; both national and international.


Experience/Skills Desired

Experience in SCADA systems

Experience in energy sector


Why work at Green Eagle?

🏆 Voted a Great Place to Work® by our team members

🌍 Contribute to the green energy transition and have a sense a purpose in your work

🖥 Work from home or from our offices in the center of Madrid or Seville

🏡 Flexible working hours

🤑 Flexible compensation including discounts on childcare, transport, and meals

🏥 Private health insurance

🌱 Annual Training & Development bonus

🗣 Free English classes

This is an awesome opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future!