Customer Success Manager

Green Eagle Solutions is a rapidly growing tech company for the renewable energy sector️🌱⚡. Accelerating the green energy transition by enabling fully autonomous renewable energy operations. Our SaaS platform, ARSOS, seamlessly integrates with all types of renewables, employing RPA-based remote commands to enhance operational scalability and profitability. Currently handling 30% of all the renewable energy in Spain, this solution allows green energy production to be more efficient and sustainable, bringing closer the goal of achieving a carbon-neutral world. ♻️🌿

Working for Green Eagle means growing along with the company and being part of the game-changer spirit🚀. If you are encouraged to do great things, join our team! 🤝💚

Job Overview:

We are seeking a talented, enthusiastic, and experienced individual to join our Customer Service team as a Customer Success Manager. This critical role ensures a seamless experience throughout the customer journey, driving satisfaction and engagement with our SaaS solution.

You will play a dynamic role, blending customer experience assurance with a touch of project management. Collaboration is key, as you’ll work closely with our Sales and Product teams, providing valuable customer insights to enhance our offerings.

Responsibilities:

As a Customer Success Manager, you’ll be the key point of contact for ensuring customer satisfaction and maximizing the value they derive from our products. This customer-facing role is integral to onboarding clients effectively and driving their ongoing success. You’ll also coordinate internal resources to ensure excellence at every stage of the customer relationship.

Main functions:

● Customer Onboarding: Conduct technical assessments and create onboarding timelines with the Project management team, and provide product training and education.

● Customer Care: Manage relationships, address escalations, conduct proactive check-ins, and monitor customer health metrics.

● Cross-Functional Collaboration: Support sales, provide product feedback, and contribute to improving overall customer experience.

● Data Analysis & Reporting: Analyze data to identify trends, report on customer success metrics, and propose improvements.

● Brand Ambassador: Represent Green Eagle Solutions as a trusted partner to our customers.

● Documentation: create and update documentation about new and existing product functionalities to guarantee adequate state of art articles and customer success material.

Experience/Skills Required

● Experience: +6 years in similar roles within tech-focused companies. Background in project management or operations is a plus.

● Languages: Fluency in English (C1 level) and Spanish is required. Additional languages are a plus.

● Tech-Savvy: Strong understanding of integrating and using B2B products.

● Exceptional Communication Skills: Outstanding client-facing and internal communication skills, both verbal and written.

● Proven Track Record: Success in B2B, fast-paced environments.

● Industry Knowledge: Experience or knowledge of the renewable energy sector is a bonus.

Why work at Green Eagle?

🏆 Voted a Great Place to Work® by our team members

🌍 Contribute to the green energy transition and have a sense a purpose in your work

🖥 Hybrid model: Work 40% from home and 60% from our offices in the center of Madrid

🏡 Flexible working hours

🤑 Flexible compensation including discounts on childcare, transport, and meals

🏥 Private health insurance

🌱 Annual Training & Development bonus

This is an awesome opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future!